Get customers to value faster with engaging onboarding webinars
Reduce time-to-value and increase product adoption with live and automated onboarding webinars. From getting started sessions to advanced feature training — help customers succeed at scale without endless 1:1 calls.
65%
Reduction in support tickets
3.2x
Faster feature adoption
40%
Lower churn rate
Why customer success teams use webinars for onboarding
Onboarding webinars reduce churn, increase product adoption, and free your CS team from repetitive demos. Customers get the help they need when they need it — live or on-demand — without waiting for 1:1 calls.
Reduce Churn
Customers who don’t understand your product leave. Webinars get users to their “aha moment” faster, reducing early-stage churn by 40%.
Faster Time-to-Value
Show customers how to get results quickly. Live demos and interactive training sessions accelerate feature adoption and product understanding.
Scale Your CS Team
Stop repeating the same demos. Train hundreds of customers at once with live sessions, or let them learn on-demand with evergreen webinars.
Host live onboarding sessions and answer customer questions in real-time
Run weekly or monthly live onboarding webinars where customers can watch product demos, ask questions, and get immediate help. Perfect for new customer cohorts, feature launches, or advanced training. Build relationships and gather feedback while educating customers at scale.
Scheduled cohort onboarding
Batch new customers into weekly or monthly cohorts for group training
Live Q&A and chat
Answer customer questions in real-time and address specific use cases
Screen sharing for product demos
Show customers exactly how to use features with live screen sharing
Auto-recording for replays
Every live session is recorded and available on-demand for customers who missed it
Offer self-serve onboarding with automated evergreen webinars
Let customers onboard themselves 24/7 with automated training sessions. Record your best product walkthrough once and deliver it on-demand or on recurring schedules. Perfect for getting started guides, feature tutorials, and role-specific training. Customers learn at their own pace while you scale without adding headcount.
On-demand instant access
Customers can watch training immediately — no waiting for scheduled sessions
Automated recurring sessions
Schedule sessions daily or weekly so customers have structured learning options
Multi-session onboarding tracks
Create progressive learning paths: Basics → Intermediate → Advanced
Role-based training libraries
Different webinar tracks for admins, end users, and power users
Keep customers engaged with interactive tools and feedback
Passive video tutorials don’t work. Use live polls to check understanding, Q&A to answer specific questions, and timed CTAs to drive feature adoption. Share product documentation, cheat sheets, and resources. Track which customers are most engaged and proactively support those who are struggling.
Polls to check understanding
Quiz customers on features and concepts to ensure comprehension
Live Q&A and moderated chat
Answer customer questions and foster community among users
Timed CTAs for feature activation
Prompt customers to try features immediately while watching
Resource downloads and guides
Share help docs, templates, and quick-start guides during sessions
Track product adoption and identify at-risk customers
See which customers completed onboarding, which features they learned about, and how engaged they were. Engagement scoring helps you identify power users to upsell and struggling customers who need proactive support. Export customer data to sync with your CRM and trigger automated workflows based on training completion.
Customer engagement scoring
Identify highly engaged customers vs those who need help
Completion and watch time tracking
Know which customers finished onboarding and how long they watched
Feature adoption insights
See which training topics correlate with product usage and retention
CRM sync and automation triggers
Export data to HubSpot, Salesforce, or Intercom to trigger follow-up workflows
Every stage of the customer journey
From activation to expansion — webinars support your entire customer success strategy.
Getting Started Training
Welcome new customers with product walkthroughs that get them to their first “aha moment” in minutes, not weeks.
Feature Adoption Campaigns
Drive usage of underutilized features. Show customers how advanced capabilities solve their problems.
Role-Specific Training
Different training for admins, managers, and end users. Each role gets relevant, focused content.
New Feature Launches
Launch new features with live webinars. Build excitement, explain value, and drive immediate adoption.
Office Hours & Q&A
Regular drop-in sessions where customers can ask questions, get help, and learn best practices from experts.
Advanced User Training
Power user certification programs. Deepen product knowledge and create champions who advocate for your product.
Everything you need for scalable customer onboarding
Live + evergreen options
Mix scheduled cohorts with on-demand
Screen sharing demos
Show customers exactly how to use features
Interactive engagement
Polls, Q&A, chat, and timed CTAs
Engagement scoring
Identify at-risk customers early
Completion tracking
See who finished what and when
Multi-session journeys
Progressive learning paths
Resource library
Share guides, docs, and templates
CRM integration
Sync with your success platform
Trusted by customer success teams worldwide
Join companies reducing churn and accelerating adoption with webinars
65%
Reduction in support tickets
3.2x
Faster feature adoption
40%
Lower churn rate
89%
Activation within 30 days
Ready to transform your customer onboarding?
Reduce churn, accelerate adoption, and scale your CS team. Start onboarding customers with engaging webinars today.